Hey bji FAQ — All Your Questions Answered

You must be at least 18 years old to register at hey bji. A valid ID must be submitted through the KYC process for age verification.

No. Under hey bji's policy, only one account is permitted per person. Attempting to create multiple accounts may result in all accounts being suspended and any balances being forfeited.

KYC verification is required for withdrawals. Once valid documents are submitted, verification is usually completed within 24–48 hours. For faster processing, make sure your uploaded photos are clear and legible.

If you don't verify your email within 24 hours of registering, your account may be temporarily deactivated. If you didn't receive the verification link, check your spam folder or Help Center contact us.

Yes, but only after submitting valid KYC documents — changes must be made through the support team. You cannot update this information directly yourself. For more details, Help Center contact us.

hey bji supports multiple payment methods, including popular Bangladeshi mobile banking services Mobile Pay and Nagad. You can find the full list of available methods in the Cashier section of your account.

Minimum deposit and withdrawal amounts may vary depending on the payment method. You can find the exact limits in your account cashier. Generally, the minimum deposit amount is kept low.

Once KYC verification is complete, withdrawal requests are typically processed within 1–24 hours. In some cases, additional verification may cause a slight delay.

Deposits are usually reflected instantly. If more than 30 minutes have passed, please contact us with your transaction ID and Help Center contact us and we'll get it sorted quickly.

Yes. KYC must be completed before any withdrawal request can be processed. This is in place to protect your funds and prevent fraud. We recommend completing KYC right after registration.

Newly registered members will receive a welcome bonus on their first deposit. A minimum deposit amount is required to qualify, and wagering conditions must be met before the bonus can be withdrawn. For details, in the Terms & Conditions available.

When free bet credits are added to your account Sports Betting page, select the free bet option on the bet slip. Winnings from a free bet are credited to your balance after deducting the original free bet stake.

hey bji offers a weekly cashback promotion. Every Monday, a percentage of your net losses from the previous week is credited back to you. Check the promotions page for the latest offer.

No. Bonuses cannot be withdrawn directly. To withdraw bonus funds, you must meet the specified wagering or betting turnover requirements. Terms vary by bonus — Terms & Conditions View.

When someone registers using your referral link or code and makes their first deposit, both you and your friend will receive a bonus. You can find your referral link in your account dashboard.

hey bji lets you bet on cricket, football, tennis, badminton, basketball, volleyball, and all major sporting events worldwide. To browse all sports, Sports Go to the page.

Yes. hey bji offers live betting. You can place bets at real-time odds while a match is in progress. To access live betting, Sports Events Go to the page.

Once a bet is confirmed, it generally cannot be cancelled. However, a Cash Out option may be available in some cases, allowing you to settle the bet before the match ends.

hey bji uses decimal odds. For example, odds of 2.50 mean that a ৳100 bet would return ৳250 if you win (including your original stake). The higher the odds, the lower the probability of winning — but the greater the potential reward.

hey bji offers slot machines, roulette, blackjack, baccarat, poker, and Live Casino games with live dealers. Thousands of titles from the world's top game providers are available. Games page View details.

RTP (Return to Player) is the percentage of total bets a game pays back to players over the long run. For example, a 96% RTP means that for every ৳100 wagered, players receive an average of ৳96 back. Choosing games with a higher RTP is generally advisable.

Yes, demo mode is available on select slots and casino games, letting you play without real money. However, winnings from demo mode cannot be withdrawn. Demo mode is not available for live games.

hey bji regularly adds new games. To see the latest titles, New Games page to see the latest additions.

Hey BJI App Download Page Download directly from the official page. Separate versions are available for both Android and iOS devices.

Yes. The hey bji mobile app offers the full website experience — Sports Betting, casino games, deposits and withdrawals, and live betting all in one place. Exclusive app-only offers are also available from time to time.

To install on an Android device, enable "Unknown Sources" or "Install Unknown Apps" in your settings. If you run into any issues, Help Center contact us. Our support team will walk you through it step by step.

Yes. Even without the app, you can access all services by visiting heybji.biz on your mobile browser. The site is built with a mobile-friendly design, so the experience is just as good without the app.

Yes. hey bji uses 256-bit SSL encryption to keep all data secure. Your personal and financial information is never shared with third parties. To learn more, Privacy Policy Read more.

on the login page and click the "Forgot your password?" link. A reset link will be sent to your registered email address. Click the link to set a new password. If you don't see the email, check your spam folder.

If you suspect someone else has accessed your account, change your password immediately and Help Center Let us know. Our security team will act promptly.

hey bji always uses a secure connection (HTTPS). If anyone claims to be from hey bji and asks for your password or banking details, it's a scam. No hey bji representative will ever ask for your password. If in doubt, log in directly at heybji.biz.

Yes. As part of responsible gambling, hey bji lets you set daily, weekly, and monthly deposit or betting limits. You can find these options in your account settings. For more details, Responsible Gambling visit the page.

Yes. If you feel you need a break, you can opt for self-exclusion or a cooling-off period. To use this feature, Responsible Gambling Go to the page or contact support.

hey bji takes responsible gaming seriously. If you think you may have a problem with addiction, please take a break and seek professional help. Visit our Responsible Gambling The page has detailed guidance and resources. Remember — gambling should be fun, not stressful.