Hey BJI Privacy Policy — Your Information Is Completely Safe With Us

01Introduction

Hey BJI places the highest importance on your privacy. This Privacy Policy explains what information we collect when you use hey bji's website, mobile app, or any of our services — why we collect it, and how we keep it secure.

It is important that you read and understand this Privacy Policy. By using Hey BJI's services, you are deemed to have agreed to this policy. We believe that transparency in data protection is our greatest commitment.

02What Information We Collect

Hey BJI collects information from you for various purposes. Details are outlined below:

Directly From You

• Personal Information: Full name, date of birth, gender.
• Contact Information: Mobile number, email address.
• Address Information: Current and permanent address.
• Identity Documents: NID/Passport/Driving License (for KYC verification).
• Payment Information: Mobile banking number (Mobile Pay/Nagad).

Automatically Collected

• Device information: Device type, operating system, and browser.
• Network Information: IP address and internet connection type.
• Usage Data: Pages visited, time spent, and actions taken.
• Transaction History: Deposit, withdrawal, and bet records.

03How We Use Your Information

Hey bji uses your information for the following purposes:

• Account Management: Registration, login, and profile management.
• Service Delivery: Keeping betting, gaming, and payment services running smoothly.
• Identity Verification: Completing the KYC process and preventing fraud.
• Contact: Sending transaction alerts, bonus offers, and important updates.
• Customer Support: Assisting you in resolving any issues you encounter.
• Legal Obligations: Compliance with Anti-Money Laundering (AML) and counter-terrorism financing regulations.
• Platform Improvement: Usage analysis to improve the quality of our services.

04Data Sharing Policy

Hey bji does not typically share your personal information with third parties. However, information may be shared in the following circumstances:

• Payment Processing: Limited information may be shared to process transactions via Mobile Pay or Nagad.
• Legal Obligations: In response to lawful requests from government or law enforcement agencies.
• Fraud Investigation: In investigations related to financial crime or cybercrime.
• Technology Service Providers: hey bji's IT service providers operate under strict confidentiality agreements.

05Data Security Practices

Hey bji uses industry-standard security practices to protect your information:

• 256-bit SSL/TLS Encryption: All communications are encrypted.
• Firewall Protection: Advanced firewalls to prevent unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular security audits: Regular security audits of servers and applications.
• Restricted Staff Access: Only authorized personnel can access your information.
• Data Backup: Regular backups are stored in a secure location.

Please note, however, that no method of transmission over the internet is 100% secure. You should also do your part — use a strong password and never share your login credentials with anyone.

06Cookies & Tracking

Hey BJI uses cookies on its website and app. Cookies are small data files stored on your device. The types of cookies we use:

• Essential Cookies: Required to keep the platform running and maintain login sessions. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and display settings.
• Analytics Cookies: Collecting analytics to understand platform usage and drive improvements.

You can manage cookies through your browser settings. However, disabling cookies may affect certain features of the platform.

07Data Retention Period

Hey BJI does not retain your data beyond what is necessary. General rules:

• Active Account: Your information is retained for as long as your account remains active.
• Closed Accounts: After account closure, transaction data is generally retained for up to 5 years as required by law.
• KYC Documents: Retained for the period required by applicable law.
• Log Files: Security logs are typically retained for 12 months.

After the applicable retention period, data is securely deleted or anonymized so it can no longer be used to identify any individual.

08Your Rights

Under hey bji's Privacy Policy, you have the following rights:

To exercise any of these rights, visit our Help Center Contact us. We will aim to respond within 30 business days.

09Minor Protection

Hey BJI strictly prohibits providing services to minors (under 18). We do not knowingly collect any personal information from minors.

If we become aware that a minor has provided us with their information, that data will be deleted immediately and the associated account will be closed.

10Policy Changes

Hey bji may update this Privacy Policy from time to time. When changes are made:

• This page will be updated with a new date when changes are made.
• Members may be notified by SMS or email of any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

11Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: support@heybji.biz
• Help Center: heybji.biz/help-center

We typically respond within 24–48 hours. For urgent security issues, please contact us via live chat.